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TERMS AND CONDITIONS

We invite you to know all the necessary information regarding the electronic transactions you make on this website. ARIANE DELARUE VALVERDE is committed to transparency and clarity in commercial transactions that are made in this portal ensuring a space committed to the rights of users and customers, so we recommend that before hiring any of the products that we put at your disposal on this website, read these conditions and terms that apply to the provision of services offered by ARIANE DELARUE own its main activity of selling CLOTHING, ACCESSORIES AND LENCERIE FOR WOMEN These conditions of contracting govern the relationship between ARIANE DELARUE VALVERDE and customers of the site ARIANE DELARUE

ARIANE DELARUE VALVERDE reserves the right to modify or change these conditions at any time. If the modifications constitute a substantial change in the terms, ARIANE DELARUE will notify you by posting a notice on our website.

The services and/or products are available only to legal persons and persons aged 16 years.
persons who are 16 years old.

This website complies with the following regulations:

  • Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).
  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
  • Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights.

 

SELLER IDENTIFIER

In accordance with the provisions of Law 34/2002 of Services of the Information Society and Electronic Commerce (LSSICE), we offer you the following
Information and Electronic Commerce Services (LSSICE), we offer you the following information:

  • Company name: ARIANE DELARUE VALVERDE
  • CIF/NIF: ESY6081353Y
  • E-mail: ariane.delarue.1@gmail.com
  • Registered office: Calle Jeroni Anye, 111, 1-1, 08340, Vilassar de Mar, Spain
  • Its social activity is: SELF-EMPLOYED, FASHION DESIGNER
  • Purpose of the website: TO PRESENT THE BRAND ARIANE DELARUE AND TO SELL THE COLLECTIONS OF THIS BRAND.

 

CHARACTERISTICS OF THE PRODUCTS OFFERED

Ariane Delarue offers a wide and varied range of products. The products on display at ARIANE DELARUE are clothing, accessories and lingerie for women.

 

HOW TO PLACE AN ORDER

As a condition of any order, the customer must contact ARIANE DELARUE and provide the relevant information required for the purchase of the products available on this website.

The ordering information you provide must be accurate, complete and up to date at all times. Failure to do so constitutes a violation of the terms, which may result in the dissolution of the contract with ARIANE DELARUE VALVERDE.

From the moment of acceptance, the customer acquires the status of Customer of ARIANE DELARUE.

Orders must be placed by following the steps that will be marked ARIANE DELARUE where you can choose the product and the quantity of what you want to buy.

 

DISCOUNT COUPONS

Coupons or discount codes are for individual use only and cannot be accumulated and are subject to the validity dates indicated. Ariane Delarue Valverde reserves the right to cancel any promotion to individual or collective customers if it is considered that they are being used abusively or inappropriately.

VALIDATION OF PURCHASE

Once the purchase has been made and the payment has been made, ARIANE DELARUE will send you an order confirmation by email.

This is the moment to check that everything is correct. If you do not agree with the information contained in this confirmation, you will be able to request the modification or cancellation of the order.
The validation of the order by the customer expressly implies knowledge and acceptance of these particular conditions of contract as part of the conclusion of the contract. In the absence of proof to the contrary, the data recorded by ARIANE DELARUE constitutes proof of all transactions carried out between ARIANE DELARUE and its customers.

In the event of the need for any modification or cancellation, the communication must be made within 24 hours of the confirmation of the order, by e-mail: contact@arianedelarue.com and provided that the order has not been dispatched.

 

PRICES AND METHOD OF PAYMENT

The customer undertakes to pay for the products contracted to ARIANE DELARUE in the forms of payment accepted by ARIANE DELARUE and for any additional amount (including taxes and late payment charges, as the case may be).

The prices applicable to each product are those indicated on the website on the date of the order including, where applicable, all VAT (Value Added Tax) for transactions within the Spanish territory. However, in accordance with the provisions of Law 37/1992 of 28 December 1992, regulating this tax, the transaction may be exempt or not subject to it depending on the purchaser’s country of residence and the condition in which the purchaser acts (businessman/professional or individual). Consequently, in some cases, the final price of the order may be altered with respect to that shown on the website.

At the time of payment, ARIANE DELARUE will redirect you to the ARIANE DELARUE payment gateway.

ARIANE DELARUE VALVERDE accepts these forms of payment:

  • 1. Credit or debit card
    We accept Visa and MasterCard.
    You can pay immediately through the SSL secure payment gateway of our Bank. If any refund or cancellation of the order is necessary, the amount will be reimbursed through the same payment card. Both personal and bank data will be protected with all the security measures established by the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD) with total confidentiality.
  • 2. PayPal
    The payment of the order will be authorised through PayPal, but no money will be withdrawn until PayPal verifies that it is correct. To do this, it will be essential to have a PayPal account.

No other method of payment is accepted. Payment is always in advance of 100% of the order and will be shipped when we confirm payment.

 

VALIDITY OF PRICES AND OFFERS

The products offered on the website, and their prices, will be available for purchase for as long as they are in the product catalogue displayed on the website.

Customers are requested to access updated versions of the website in order to avoid price errors. In any case, orders in process will maintain their conditions for 7 days from the moment of their formalisation.

 

SHIPMENTS AND TRANSPORT

Packages will be sent by Seleris and DHL through the logistics operator Ormonglobal.

Shipping costs for purchases of a minimum of 300€ are free worldwide.

The shipping costs for purchases of less than 300€, which will be added to the total cost of the order, and estimated delivery times are as follows:

  • Deliveries with Seleris (VAT rates not included):
    • Deliveries to mainland Spain ; cost 3.84€ to 4,85€; delivery time 24H/48H
  • Deliveries with DHL (VAT rates not included):
    • Shipments to Europe; cost between 12€ and 15€; delivery time between 3 and 5 working days.
    • Shipments to USA and Canada; cost between 15€ and 20€; delivery time between 5 and 8 working days.
    • Shipments to other countries; cost between €15 and €30; delivery time between 8 and 15 working days.

 

DELIVERY TIMES:

If the product is in stock, the order will be shipped immediately to the delivery address indicated by the customer and delivered within 24 hours to 2 weeks from the time the order is processed.

In general, unless there are public holidays involved, we follow this rule to assign you a delivery date which will be the closest we can offer:

  • Deliveries with Seleris:
    • Deliveries to mainland Spain 24H/48H delivery time.
  • Deliveries DHL:
    • Deliveries to Europe delivery time between 3 and 5 working days.
    • Shipments to USA and Canada delivery time between 5 and 8 working days.
    • Shipments to other countries delivery time between 8 and 15 working days.

If there are any unforeseen circumstances in the delivery of the order we will contact you via your email address, which we request when you register on the website, in order to find a solution. Alternatively we could contact you by telephone, if you have provided it, or directly try a second delivery to the address provided. If it has not been possible to contact or deliver the product on the first or second visit, the customer will be responsible for contacting the carrier or ARIANE DELARUE Internet, SL via email and will assume the additional costs that may involve subsequent deliveries.

 

CARRIERS

In the event that one of the deadlines is modified, ARIANE DELARUE Customer Service will inform you, either by e-mail or telephone call, of the approximate delivery time for the total shipment of your order. Likewise, you will be kept informed of any variation that may arise from this deadline.

In the event that an order is made up of several different products, not all of which are available for dispatch at the time the order is placed, the customer may request the partial dispatch of their order and the subsequent dispatch of the outstanding products. This partial shipment may only be requested when the total shipment of the order will be delayed beyond the delivery times indicated on the website and this shipment must be finally approved by ARIANE DELARUE, who will always have the final decision regarding the realization of partial shipments.

No orders will be delivered to PO boxes. We reserve the right to withhold shipment of orders with incorrect addresses. In any case we will contact you according to the data provided for any incident or doubt that may arise in the processing of your order.

COMMON SYSTEM OF VALUE ADDED TAX OF THE EUROPEAN UNION

In accordance with the provisions of Law 37/1992, of 28 December 1992, regulating this tax and European Directive 2008/8/EC, the transaction may be exempt or not subject to it depending on the purchaser’s country of residence and the condition in which the purchaser acts (businessman/professional or private individual). Consequently, in some cases, the final price of the order may be altered from that shown on the website.

The price of the products marketed by ARIANE DELARUE includes Spanish VAT. However, the final price of your order may vary depending on the VAT rate applied to the order. For orders destined for other European Union countries, Spanish VAT will be deducted and the VAT rate corresponding to the country of destination will be applied. The final price will appear during the confirmation of your order and reflects the VAT rate corresponding to the country of destination of the products.

The prices of the Services may change at any time at the sole and exclusive discretion of ARIANE DELARUE. The Services do not provide price protection or refunds in the event of price reductions or promotional offers.

 

RETURNS POLICY

Cancellations and/or refunds will only be accepted under the following terms.

  • Cancellation
    Customers may cancel their order and request a full refund if the order has not yet been dispatched. To do so, you must contact us as soon as possible by sending an email to contact@arianedelarue.com and provide us with your details and order number.
  • Return
    • If the order arrives up to 24 hours later than agreed, the customer must accept the delivery and if, when opening the box, any piece is in bad condition, you can open an incident from the contact form or send us an email to contact@arianedelarue.com with the name of the products and the number of pieces in bad condition, as well as a photograph of them.
    • We will not accept returns of products that have been used and are not in their original packaging.
    • You must indicate on the delivery note the reason for the return in this regard.

      Returns will only be accepted for orders with evidence of having been damaged in transport and any complaint must be made at the time of receipt of the order.

      If the product arrives in poor condition, ARIANE DELARUE VALVERDE will assume the shipping costs incurred by the return, provided that the products are in their original packaging and have not been consumed in whole or in part.

      To process the claim, you must contact us within 24 hours and send us an email to contact@arianedelarue.com, indicating your name, order number and explaining in detail what happened.

  • Cancellation
    The right of withdrawal may not be exercised (except for error or defect in the product or service contracted), in the following cases provided for in article 45 of the Law of Commerce:
    • Contracts for the supply of goods made to the consumer’s specifications or clearly personalised,
      or which, by their nature, cannot be returned or are likely to deteriorate or expire rapidly.
    • Contracts for the supply of sound or video recordings, discs and computer software which have been unsealed by the consumer. The consumer has unsealed them, as well as computer files, supplied by electronic means, which can be downloaded or reproduced immediately for permanent use.
    • And in general, all products ordered from a distance that are made to our specifications: clothing, photographic development, etc., or that can be copied (books, music, video games, etc.).

 

HOW TO RETURN PRODUCTS IN THE ACCEPTED CASES:

To return a product in the cases foreseen and accepted by this withdrawal policy, the following instructions must be followed:

  • No returns will be accepted carriage forward.
  • You must have notified ARIANE DELARUE of your wish to withdraw and obtained the corresponding authorisation before sending the goods.
  • You must download and complete the withdrawal form below and send it with the parcel.
  • You must put the product(s) in a properly packed package. The return address is: Calle Jeroni Anye, 111, 1-1, 08340, Vilassar de Mar, Spain.
  • You must take the package (with the attached withdrawal form) to a post office or courier company and ask for proof of postage. You must keep the receipt until you receive the requested refund.

It is the customer’s responsibility to keep all acknowledgements of receipt and to send the package by registered post or by any other means that allows proof of the date of dispatch. In the event of repeated returns or complaints of poor condition or defective product by the same customer, ARIANE DELARUE reserves the right not to send new shipments to the customer.

The cost of returning the goods shall be borne by the customer. Refunds will be made within 14 (fourteen) calendar days following the date on which we receive the returned product(s) at the specified address. ARIANE DELARUE will reimburse you in the form of payment used by you when placing the order, subject to ARIANE DELARUE’s right to withhold amounts for returned products that are damaged. We will reimburse the amount paid for the returned product(s) minus the shipping costs (if applicable).

 

EUROPEAN CONSUMER LAW

We would like to inform you that the European Commission has created the first European platform for dispute resolution in online commerce under the latest consumer law.

In this respect, as the operator of an online sales platform, we have a duty to inform our customers about the existence of an online platform for alternative dispute resolution.

To make use of the dispute resolution platform, the customer should use the following link: http://ec.europa.eu/odr

 

AFTER-SALES SERVICE

We have an after-sales service to solve any problem with our products or shipments through which we offer the fastest and most efficient attention to our customers.

To contact us or to ask us any question, question or complaint you can use any of the following means:

  • Postal address: ARIANE DELARUE Calle Jeroni Anye, 111, 1-1, 08340, Vilassar de Mar, Spain.
  • Email: contact@arianedelarue.com

 

CONFIDENTIALITY

All information and documentation used during the contracting, development and execution of the services that regulate the relationship between ARIANE DELARUE and the Client is confidential.

All information received by the client, whether images, emails, texts, access data such as clients and passwords, will be treated as confidential, and any transfer to third parties is strictly forbidden.

Confidential information shall not be understood to be information that is disclosed by agreement between the Parties, information that becomes public for the same reason or information that must be disclosed in accordance with the law or a judicial decision of a competent authority and information that is obtained by a third party who is not under any obligation of confidentiality. Both parties undertake to comply with the duty of confidentiality indefinitely.

For more information on privacy: see our privacy policy.

 

DATA PROTECTION POLICY:

For full information about your rights and the data protection policy we apply to this website and all our services, we recommend visiting the Privacy Policy and Cookie Policy.

 

LIMITATION OF LIABILITY

ARIANE DELARUE reserves the right to carry out, at any time and without prior notice, modifications and updates of the information contained on the website, its configuration and presentation, access conditions, contracting conditions, etc. Therefore, the client must access updated versions of the page.

The user/client is solely responsible for maintaining the confidentiality and security of the website and for all activities that occur on the website once delivered by ARIANE DELARUE. The client undertakes to immediately notify ARIANE DELARUE of any breach of security of the website.

ARIANE DELARUE shall not be held liable for any loss resulting from improper or unauthorised use of its website.

The Customer agrees to hold harmless ARIANE DELARUE from claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys’ fees resulting from any breach by the Customer/Buyer of these Terms and Conditions, whether or not considered material or immaterial; the use or misuse of the Services by you or any person acting on your behalf or using your ARIANE DELARUE account or for any material or immaterial breach of any right, title or interest of any third party.

Our sole liability shall be to supply the product on the terms and conditions expressed in this contracting policy.

ARIANE DELARUE shall not be liable for any consequence or damage that may arise from the improper use of the products supplied.

 

LANGUAGE

The language in which the contract between ARIANE DELARUE VALVERDE and the Client will be perfected is Spanish.

  • JURISDICTION AND APPLICABLE LAWS

ARIANE DELARUE VALVERDE and THE CLIENT, will be governed to settle any dispute that may arise from access or use of this website, by Spanish law, and are subject to the Courts and Tribunals of the city of BARCELONA, SPAIN.